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Pantone - PANTONE guides are sold on Planetecouleur.com by SIGMA GRAPHIC - Authorized Pantone Reseller
- all the color guides pantone, ral, ncs, munsell et focoltone are in stock - Free shippingshipping + VAT infosRAL Colour guidesNCS Color GuidesMunsell Color products
Pantone GraphicsPantone Fashion + HomeRALNCSDelivery + VATContact Us

 
Terms and conditions

• Identification
Company name   SIGMA GRAPHIC
Brands   PLANETECOULEUR.COM
Manager last name   SIGMA GRAPHIC
Manager first name  
Head office   348 AVENUE DU PRADO
Zip code   13008
City   MARSEILLE
Country   France
Phone   01 60 31 52 10
Fax   01 64 02 80 32
E-mail   adv@sigmagraphic.fr
Opening hours   9H 18H

•  Terms and conditions

Terms and Conditions

SIGMA GRAPHIC, or its representatives do not warrant the suitability of goods for a particular purpose, therefore, it is imperative that you should check the product specifications before ordering.
Goods are not sold on a trial basis. Published prices, specifications and services are subject to change without notice, and do not include carriage or VAT (where applicable) unless explicitly stated. If you are paying by credit card, your card will not be billed until we ship the goods. If you are paying by cheque or some other means, goods will not be despatched until funds have been deposited into our account and cleared (we normally allow 5 working days for this).
In the event that a product is listed at an incorrect price, we shall have the right to refuse or cancel any products/services ordered. All products are sold subject to availability.
Claims for damage, non-functionality and shortages must be made within 7 days of receipt of goods, otherwise standard warranty procedures apply. SIGMA GRAPHIC is not responsible for ensuring safe delivery of a returned item.


Our right to not accept your order or to cancel your purchase
We reserve the right to for whatever reason refuse any order, or to cancel any purchase. Some of the situations in which we may do so are:

the product is not available / in stock
your billing information is not correct or not verifiable
your payment is not received within 12 calendar days after confirmation of your order
we have reason to believe that your order may be fraudulent
there was an error in the price quote
we could not deliver at the address provided by you


Cancelling orders

You may cancel your order free of charge and without giving us any reason, provided it has not yet been shipped.
If you have submitted an order and wish to cancel, please send us an email ASAP
Our consumer service agents will request a cancellation of your order at our warehouse. If successful, they will send you an email and the cancellation will be free of charge. If cancellation was not possible, the products will be delivered to you, which you will need to refuse upon receipt. The products will be returned to us and your money will be refunded.


Returning orders
Return after delivery without reason
If you are for whatever reason not happy with the products you ordered, you may return the products delivered to you within 7 calendar days after delivery, without giving us any reason, as long as:

the product is in its original, undamaged packaging (a carefully opened package will not be considered damaged);
the product is complete.

You cannot return:
S
pecial orders product
electronic or audiovisual products of which an affixed seal is broken
a product which is personalised in any way

When returning products you will need to use a safe way and trackable way to send your product(s) back.

Return of Defective Products
You are entitled to return products delivered to you in the event that they are defective or otherwise not in conformity with your order when you received them. You can do so within 2 months after you notice the defect. (This does not affect your statutory rights). In the event your claim is justified, the purchase price and the shipping costs will be refunded.

How to return orders or products after delivery
Simply send an email to customer service (see Contact Information). If you paid via bank transfer or direct debit, please be prepared to give our customer service agent your bank details including the IBAN number.

Our customer service agent will email you the return instructions, including a return form that needs to be included into the return package and a return label that needs to be put outside the return package. After the parcel is returned to our warehouse, we will refund the purchase price to you (see Refund Information).

Special note: on delivery, please inspect the packaging for damage. If it appears that the products are damaged, please refuse to accept shipment. We will refund purchase price and shipping costs as soon as the warehouse has handled your return.


Refund information
Refunds will be issued based on the original form of payment. Note that if you paid via bank transfer or direct debit you need to give this information to Customer Service when you initiate the return so that we can refund the money directly to your account. You will receive your refund after the product has been returned and processed.

In the event that you have returned goods because they are defective or otherwise not in conformity with your order, we will pay for the ship-to and return-shipping costs. If you return your order for no reason, you will need to pay for the return shipment. In practice, when returning, you will have to use our logistics provider. At the moment, this service is free of charge. As the costs incurred by us for these return shipments are equal to the costs of sending the goods to you, we will not refund the costs you originally paid for shipping.

pantone

Contact Us :

france in France : 01 60 31 52 10
belgique in Belgium : 02 808 04 22
suisse in Switzerland : 022 533 01 64
by fax : +33 (0)1 64 02 80 32

We do Accept :


Wire Transfers
PAYPAL

Our Partenrs :

Pantone - Ral - Ncs - Munsell - Toyo
Xrite - Just Normlicht - Tria Copic
http://www.ral.fr
http://www.ncsfrance.fr

topline
© Copyright SIGMA GRAPHIC, 1998-2016. Pantone, Inc. owns the following trademark and registered trademark : PANTONE®. . PANTONE Color Guides
PANTONE is sold on planetecouleur.com by SIGMA GRAPHIC - authorized Pantone reseller. NCS RAL PANTONE - Free shipping